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Frequently asked questions
We hope you will find all the information you need in our 'frequently asked questions' below.
If you cannot find an answer to your query, please contact us by phone or email.
Passwords and Registration
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I'm trying to login to the website, but it says my email address and/or password are incorrect?
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How do I change the email address I use to login to moveme.com?
Quote request
Mover's box
Emails
Letters
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I'm using the Change of Address letters page, but the address you are showing me is wrong!
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I'm trying to use the Change of Address letters, but there is a company missing.
Talk to us
A. Go to our password reminder page. Enter your email address and click 'retrieve'. You will automatically receive an email with your password.
Q. How can I change my password?
A. Unfortunately this function is not available at this time. If you need to change your password for security reasons, please email us at info@moveme.com and we will send you a new password.
Q. I'm trying to login to the website, but it says my email address and/or password are incorrect – what should I do?
A. Your password may be incorrect - Request a password reminder now. If your email address isn't being recognised, please email us at info@moveme.com and we will investigate this for you.
Q. How do I change the email address I use to login to moveme.com?
A. Please email us at info@moveme.com with your old and new email address and we will transfer your account to your new address.
Q. My mover's box hasn’t arrived?
A. Please allow up to 10 working days following your move date for the pack to arrive. If your pack has not been delivered after that date, please email us at info@moveme.com or call us on 0845 071 2601
Q. When will I receive my mover's box?
A. Your pack should arrive on or shortly after the move date you originally provided to Royal Mail. If your pack has not arrived after 10 working days following your move date, please email us at info@moveme.com or call us on 0845 071 2601.
Q. There is something missing from my mover's box
A. The contents of the pack are subject to availability and may change. The contents advertised are for example only. If however you believe your box has been opened and items have been removed, please email us at info@moveme.com or call us on 0845 071 2601.
Q. The site won't accept my postcode/telephone number!
A. Please note: moveme.com is only available to home-movers moving within the UK and Northern Ireland (i.e with a standard UK postcode). If you are attempting to enter a non-UK postcode or telephone number it will not work. If you are using a UK postcode and standard 11-digit telephone number and you are still experiencing issues, please email us at info@moveme.com
Q. How do I unsubscribe or change my email preferences?
A. Please email us at info@moveme.com.
Q. How do I change the email address I use to login to moveme.com?
A. Please email us at info@moveme.com with your old and new email address and we will transfer your account to your new address.
Q. I'm using a Change of Address letter, but the address you've shown me is wrong!
A. We work as hard as we can to keep the address details on the Change of Address letters up to date, but if you do notice that an address is wrong please email us at info@moveme.com with the company name.
Q. I'm trying to use the Change of Address letters, but there is a company missing.
A. Please email us at info@moveme.com with the name and address of the missing company and we will update our website with this address.
Q. I have an issue that isn't covered in this FAQ section – how can I contact you?
A. If this FAQ section hasn't helped you, please drop us a line at info@moveme.com or call us on 020 7808 5900 and we will do everything we can to help you!
