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Terms and Conditions of use of moveme.com website.
The products and services on these pages are brought to you by Moveme.com. Where MoveMe.com provides its service "in association with Royal Mail", Moveme has selected these products and services and Royal Mail has not vetted and does not endorse any such products or services.
These terms and conditions detail how the moveme.com website can be used "we" , "us", “our website” and “the website” mean moveme.com whose registered address is The Moving Service, 17 Beckenham Grove, Bromley, Kent, BR2 0JN. If you use the website you agree to be bound by these terms and conditions.
You may access this website or a co-branded version of this website through one of our partner sites in which case the same terms and conditions apply.
Company information
- 1. Company information
- Moveme.com is the trading name of The Moving Service Ltd. Registered company: 05672869. VAT reg number: 873055322.
- 2. Access to the website and content
- We will endeavour to allow uninterrupted access to the website, but access to the website may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on the website from time to time. We assume no responsibility for the content or services of any other websites to or from which the website has links.
- 3. Changes to Terms and Conditions
- We may need to amend or change our terms and conditions from time to time. You should regularly check the Terms and Conditions when you use the website. We will assume that if you are visiting this site that you have agreed to these Terms and Conditions. These Terms and Conditions were last updated on 14th January 2009.
- 4. Intellectual Property
- We own the copyright and all other intellectual property rights of the material contained in the website. This includes the website design, text and graphics, and their selection and arrangement. All software compilations, underlying source code and software belongs to us or our licensors.
- All rights are reserved. You may not reproduce or redistribute any property of the website without our prior written permission. You are permitted to download or print a single copy for your own non-commercial use.
- 5. Your personal Information
- We abide by data protection laws and aim to protect our users data at all times. For further information relating to the use of personal data please see our Privacy Policy.
- 6. Disclaimer
- All information within the website is for general information purposes. All written content is only the opinion of us or third party contributors and should not be deemed to constitute financial or other advice or a recommendation to purchase any product or service. We endeavour to ensure that all content and information provided on the website is accurate and we make reasonable effort to ensure that any errors we are notified of are corrected as soon as is practically possible. We do not accept any responsibility for incorrect content or errors or omissions within the information on the website. We are not responsible for any information provided by third parties appearing on the site or linked to from our site. We cannot guarantee or give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.
- 7. Your obligations
- When using this website you agree to take all reasonable precaution to ensure that any data you submit is true, accurate and free from viruses or anything else which may have a harmful impact upon any part of the website or technology. You agree that when using the website to obtain a quote, request further information or transfer services you will be automatically registered through the process of entering your personal details for any request, quote or transfer. By requesting a quote you agree that we may call you to confirm the details or your transfer and provide details of other services that may be relevant to you. By registering on the site an account will be set up for you and for your personal details will be stored to allow you to access any facilities you have set up within your account. By registering on the website you agree to receive a confirmation email to confirm the details of your action on the website and a registration email to confirm the details of your registration account. By registering on the website, a password will be generated for you. You agree to keep this password private and notify us at once if a third party becomes aware of that password. You agree that any person who becomes aware of your username and password is authorised to act as your agent on this site. You have the opportunity to unsubscribe from any email communication at any time through any email or directly on the website with the exception of confirmation emails which will confirm any quote or transfer you request on the website. For more information regarding the use of your data, please refer to our Privacy Policy.
- 8. Your telephone calls
- Telephone calls that you make to our customer service help line on 0845 071 2601 may be monitored or recorded. This will help us to train our staff and improve our service to you. A recording will only be used under proper and careful supervision. Our customer service help line is available Monday to Friday 9.00am to 5.30pm GMT, all calls will be charged at local rate.
- 9. Complaints
- We aim to provide the best level of service we can to users of the website. If you have any complaints, please contact us by email info@moveme.com or in writing to: Customer services, moveme.com, 11-12 Buckingham Gate, London, SW1E 6LB. We aim to respond to your complaint in writing (email or mail) within 5 business days.
- 10. Payment
- Any payment perceived to be taken by the website is only part of a partners site and hosted by them. Please refer to the ‘guide to our products’ below for more information. We do not take payment for any services on the website. Any services paid for as a continuation of a visit to the website our covered by the terms and conditions of the company you are purchasing from. We recommend you visit the website of the company you are purchasing from to fully understand their terms and conditions. We accept no liability for any products or services or information provided by third party providers.
- 11. Termination
- We may terminate or suspend your access to the website and the services supplied within it at any time. All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
- 12. General
- The content of this website is directed solely at UK residents. We do not provide information or services for anyone outside of the UK. The website is for the personal use of individuals and not for commercial users.
- If any provision of this agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.
- If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
- Except as set out below in this clause, neither party may assign or transfer any of its rights under these terms and conditions without the prior written consent of the other.
GUIDE TO OUR PRODUCTS
The following sections form part of the terms and conditions and provide more specific guidance on certain products and services
Quote Requests
(Alarm, Locks, Man and Van, Removals, Storage, Property Solicitor, HIP and Home Survey quotes)
The website will provide the details of the user’s move to third party companies offering a service within the user’s postcodes. These details will enable them to quote for a service. Any quote displayed on the website or sent by email from us is estimated and not final and there is no obligation for the company quoting to provide the service at this price. There is no obligation for the user to accept the quote and service offered. The companies may contact the user directly by phone or email with a full quote or to obtain further information for a full quote.
Broadband Transfer
The website will provide the details of the user’s move to their existing broadband company in order to end the broadband account at their old address and set up a new broadband account at the address the user is moving to on the move date they provide. The website will request the transfer with the user’s broadband company and the broadband company will contact the user directly to confirm whether the transfer can be completed. It is the responsibility of the user to ensure that the transfer has been processed by their broadband company.
Broadband set up
The website service to compare broadband suppliers in the user’s area is provided by www.moneyexpert.com. Price information is time sensitive and subject to change. Please refer to the terms and conditions of this site for this service.
Gas and Electricity set up
The website service to compare gas and electricity suppliers in your area is provided by www.moneyexpert.com. Price information is time sensitive and subject to change. Please refer to the terms and conditions of this site for this service. Once the request has been processed by the gas or electricity provider it may take up to 28 days for the new account to be active. The company will contact the user directly to confirm the account set up.
Gas and Electricity transfer
The website will provide the details of the user’s move to their existing gas and/or electricity companies in order to end the gas and/or electricity accounts at the user’s old address and set up a new gas and/or electricity accounts at the address the user is moving to, on the move date they provide. The website will request the transfer with the gas and/or electricity companies and the gas and or electricity companies will contact the user directly to confirm whether the transfer can be completed. It is the responsibility of the user to ensure that the transfer has been processed by their gas and/or electricity companies. Once the request has been processed by the gas or electricity provider it may take up to 28 days for the new account be active. The company will contact the user directly to confirm the account set up. The closure and set up of the accounts is dependent on the user supplying to the gas and/or electricity companies an accurate gas and electricity meter reading, taken on the day of their move, at the old and new addresses.
Mortgage Quotes
The website will provide the details you give us about your move to our mortgage broker and where requested your own mortgage provider to allow them to provide you with details of mortgage rates available to you. Users are under no obligation to accept any offers. The mortgage broker and/or your mortgage company will contact you directly with mortgage rates and offers. The terms and conditions of these mortgage offers are covered by the provider. The companies may contact you directly by phone or email with a full quote or to obtain further information for a full quote.
For further information relating to our terms and conditions, please contact us at info@moveme.com or call 0845 071 2601.
